Warranty Claims

Please enter your order number and email address

Order :
Email :

or click here to login.

You have no orders that are eligible for a warranty claim.
Orders need to have been placed within the last 90 days, and both clearance and customized items are ineligible.

Gathering orders, please be patient...

For Custom and All other product warranty claims, please contact our Customer Care Team at 815.941.1431

Online Warranty Claim Instructions    

  1. Login to your account or enter your sales order number and email address on your account.
  2. Select the item(s) and quantities from the appropriate sales order(s) that you would like to file a warranty claim for.
  3. Enter a description of the product defect, upload an image of the product defect in png or jpg format, and select the appropriate warranty reason(s) for your item(s) being submitted. Then click Create Warranty Claim.
  4. A Boombah Customer Care Specialist will contact you regarding your claim.

Warranties    

  • Items may carry a 90 day warranty for manufacturing defects except as noted below.
  • Items will be repaired or will carry a one-time replacement at our discretion.
  • Defective item(s) within the 90 day warranty will have the return shipping costs covered by Boombah if required to be sent back for review. Replacements are issued after the return has been processed. Boombah will require proof of defect.
  • Items handled and/or damaged by a 3rd party are not warrantied.

Eligible Product Warranty Orders

Not your order(s)? Click here to logout.
No returnable items

Select the item(s) below you need to make a warranty claim on.

Order

{{so.transactionNumber}}

Order Date: {{so.date}}

Order Total: {{so.amountTotal | currency}}

Status: {{so.status}}

Not eligible for warranty return
{{soLine.description}}

{{soLine.itemName}}

Qty:

{{soLine.qty}}

Shipped:

{{soLine.qtyShip}}

Unit Price:

{{soLine.rate | currency}}

Total Discount:

{{soLine.totaldiscountamount | currency}}

Tax:

{{soLine.tax | currency}}

Total:

{{soLine.lineTotalAmount | currency}}

Warranty Claim

Qty to Return

– +

Item is out of warranty (order placed {{so.daysOld}} days ago)

RA {{raLine.ra}} - STATUS {{raLine.raStatus}} ({{raLine.qty*-1}})

WARRANTY CLAIM - Confirm Item(s) To Return

Clicking the Create Warranty Claim button generates a return authorization (RA) and a support case.
Requesting Return Authorization...

*Provide a brief description of the product issue.


*Upload image of product defect here. If more than one image is needed, please upload a zip file containing the images.

{{item.description}}

{{item.itemName}}

Return Reason
Order: {{item.soNumber}}

Qty to Return

– +

RA {{item.ra}} - STATUS {{item.raStatus}}

Requesting Return Authorization...

Your Warranty Claim has been submitted.

A member of our Customer Care Team will respond to your claim within 24 hours (Monday-Friday, between the hours of 8:00am-5:30pm CST).


Return Authorization:

Case: