Boombah FAQ


order information

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American express, and Paypal. We will also accept Purchase orders from Schools. A money order or Cashier’s check may be mailed into us once an estimate has been created with a customer care specialist.

How do I use my open credit on my next order?

Your open credit must be redeemed through our Customer Care Center. A Customer Care Specialist will gladly help you apply your credit to your next order.

How do I place a Custom Order?

To place an order for customized items, you will need to start by designing your garment/item on our customization builders. Once completed with designing the garment/item to your needs, proceed to the “Team Roster” section of the builder to submit your Sizes, Quantities and Player Names/Numbers as applicable. Once the Team Roster has been completed, proceed to the “Save & Order” section of the builder. Here you can submit your custom order through the “Buy Now” option through our website checkout.

To order by phone, click the “Create Estimate” button on the Save & Order section and proceed to contact us by phone at 815.941.1431 to process and submit payment for the estimate number emailed to you. If you prefer us to contact you directly, click the “Contact Me” button and select the state you are from while proceeding to click “Create Estimate” button. One of our Customer Care Team Members will be reaching out to you during our business hours to assist you with submitting payment and processing your custom order.

When will my custom order ship?

After the mockup approval is received, custom orders are shipped out at the lead time listed for the custom item being ordered. *The day a mockup is approved or a fill in order is placed does not count as a production day.

Can I cancel or change my order?

An order submitted through our Website cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to our order fulfillment center. If you do find a mistake with your order please login to our Online Returns Portal. to initiate a return for the incorrect item and then proceed to place a new order for the correct item.

How can I view my previous orders or check the status of an order?

You can view your previous order history under My Account, or a Customer Care Specialist will gladly help you with your order history or the status of a current order.

How do I request a Tax Exemption for my account?

At this time we cannot accommodate sales tax exempt orders placed online. Please have your tax exempt certificate available and call our Customer Care Specialists so we can set this up for you.

How do I change my account information or email address?

To update your account information please log in to your account online and update your information under settings or you may contact a Customer Care Specialist for assistance.