Custom Order Info

** Custom logos and provided artwork are subject to additional fees.

Lead Times

Mock Up Lead Time: 2-4 Business Days
Current lead time (after artwork approval): ships 3 weeks.
Production time begins the following Business day from your approved mockup date.

MINIMUM ORDER FEE/MINIMUM ORDER QUANTITY:

Orders having less than 10 garments per style/color are subject to a MINIMUM ORDER fee of $50.00.

FILL IN ORDERS:

If you are reordering from a previous design, please do not rebuild a new design. Contact Customer Care for a Fill in order.

ORDER CHANGES & ORDER CHANGE FEE:

Please Note: Because customized products are personalized to you, once your order is placed, we cannot make changes to your order.

ALL Change(s) are Subject to review. If change(s) are allowable & Mockup has not been approved, Boombah will proceed with requested change(s). The fee for the Custom Order Change is $25.00 per order. **NO Changes will be allowed for Fill-In Orders.

MOCKUP APPROVAL:

After submitting your order, you will receive an email mockup for the customized items on your order from one of our graphic designers within the established timeframe for providing mockups.

Email is the preferred line of communication for revisions and is required for the final mockup approval. Without an email approval of the mockup, no production will be completed.

By submitting your final mockup approval to our design team, “You agree to the following terms”.

I verify that all lettering and/or word spellings, graphics, colors and content included in the approved mockup are correct.

Boombah is not liable for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Grammar, Punctuation and Final Appearance of Colors.

Note: (Mockups are not to scale and are used for demonstration purposes only, as all sizing and placement is per our standards. The colors displayed on your screen and shown on your mockup are not guaranteed to be a true match to the colors that will be on the finished product.)

(Please contact Customer Care, not the Design Department regarding your order status.)

DESIGN CONTENT STANDARDS:

Boombah’s design team prides itself on the ability to deliver quality custom artwork designed to your team’s unique taste. However, because the Boombah name and reputation are attached to every design we create or print, we have set certain standards for content. Boombah reserves the right to refuse to produce artwork on the basis of content.

The following are some of the categories of content which may cause such a refusal:

• Sexually explicit or suggestive content
• Offensive language, symbols or gestures
• Racist or anti-religious content or themes
• The inclusion of copyrighted images

If your logo is rejected either by design or customer service, you will be given an opportunity to alter your design’s content so that it can be produced. Though we will make every effort to inform you that we must reject such items as early in the process as possible, please note that these changes may increase the design time.

If you are providing a file to us and think some of the content may not pass, please bring this up with customer service at the time of order. This may prevent delays later.

COLOR/FABRIC POLICY:

Boombah is committed to providing the best quality items in the most colors to our customers. Our customized garments are no exception.

Due to many variables with our factories worldwide, Boombah cannot guarantee exact fabric or color reproductions on any and all fill-in reorders.

Due to different graphic materials and application processes, slight color differences may occur between the same colors used on different printing methods. For example a navy screen print graphic may be a slightly different color than a navy full dye graphic.

We have taken great care in producing a color palette which matches, as closely as possible, the colors in our pant fabric. These are called “Boombah Standard Colors”. When these colors are printed as part of a gradient, they will sometimes not match as closely as a solid color. When our art department sends you a mockup please note that because of variations in display and/or printer settings it is impossible for us to be sure we are displaying an exact match. The color in your garment may or may not resemble the color on your screen or print out. Colors used in mockups are for display purpose only.

Boombah Standard Colors are referred to by name at the time of order and confirmed when the mockup is confirmed. Unfortunately, customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mockup was confirmed, or not matching other items ordered. Please contact customer service if you believe that a named color was used in error. At Boombah, our policy is to provide the closest color matching possible for our customers.

OWNERSHIP RIGHTS IN ARTWORK:

Boombah and its affiliated companies (“Boombah”) want to work with you to put your designs, artwork, and logos on the products you purchase from Boombah. Any such designs which Boombah prepares for you (“Artwork”), will be the property of Boombah and will remain Boombah’s intellectual property even if you have paid a fee for our design services. You will receive the Artwork only as it appears on goods purchased from Boombah and not in any electronic format. We will have the right to use the Artwork for any lawful purpose, including without limitation, for sales and advertising.

If you supply us with original and useable designs (“Customer Designs”), those Customer Designs will remain your property, unless you request changes to the Customer Designs which significantly change the design. Such changes will result in the Customer Design becoming Artwork owned by Boombah. You represent that you have all the appropriate rights to use Customer Designs which you provide to Boombah, and you agree to be responsible for all costs or damages arising from a claim of infringement related to your Customer Design. You will need to provide written proof of your rights to use any third party logo or trademark prior to Boombah using such logos or incorporating such logos into your Artwork.