For product warranty claims, receiving a product in error, and for all other return inquiries, please contact our Customer Care Team at 815.941.1431.
Online Return Instructions
- Login to your account or enter your sales order number and email address on your account.
- Select the item(s) and quantities you would like to return from the appropriate sales order(s).
- Select how many return shipping labels are required for your return(s). *Please note a $5.99 charge will be deducted from your return refund amount for each return shipping label requested.
- Select the appropriate return reason(s) for your item(s) being returned.
- Verify your Ship From address is correct as shown. If not, please update to your correct Ship From address.
- Select the UPS return shipping label delivery method of your choice and proceed to submit.
- All returns require a return authorization number which must be present on the outside of the return package. Please call 815-941-1431 during business hours, Monday - Friday: 8:00am - 5:30pm CST, to be issued an RA number.
- Return shipments must be delivered back to Boombah within 30 days of the shipping date. Returns received after this time will not be honored.
- Please return items in the same manner they were shipped to you. All items must be returned in new condition, in the original packaging and must be shipped back in a shipping package. If items returned are not within these conditions, the return will be refused.
- All return shipping charges are the responsibility of the customer.
- Returns are currently processed within 5-7 business days after being received back to Boombah.
- If you need to make an exchange of a like item, simply place a new order with one of our Customer Care Specialists at the time you call for a Return Authorization number. We will ship your new item(s) as quickly as possible via the shipping method you select. You will be charged the purchase price for the new item(s) being requested and current UPS shipping rates based upon the shipping method you choose. Once we receive and process your return, we will credit your original form of payment for the purchase price of the item(s) returned back.
- Because custom and customized items are made just for you, they are not returnable. Customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mockup was confirmed, or not matching other items ordered.
- Any order purchased through the boombah.com website Cannot be returned to any retail store location.
- Items may carry a 90 day warranty for manufacturing defects except as noted below.
- Closeout items are provided as-is with no warranty.
- All bat sales, unless stated, are provided as-is with no warranty. Detailed Warranty Information Here
- Pants are not warrantied due to the nature of their use.
- All customized garments/items cannot be returned. This includes customized uniforms, hemmed pants and special order items.
- Detailed Lacrosse Shaft information click here
- Items will be repaired or will carry a one-time replacement at our discretion.
- Defective item(s) within the 90 day warranty will have the return shipping costs covered by Boombah if required to be sent back for review. Replacements are issued after the return has been processed. Boombah will require proof of defect.
- Items handled and/or damaged by a 3rd party are not warrantied.