Returns & Warranties
- All returns require a return authorization number which must be present on the outside of the return package. Please call 815-941-1431 during business hours to be issued an RA number.
- Return shipments must be delivered back to Boombah within 30 days of the shipping date. Returns received after this time will not be honored.
- Please return items in the same manner they were shipped to you. All items must be returned in new condition, in the original packaging and must be shipped back in a shipping box. If items returned are not within these conditions, the return will be refused.
- All return shipping charges are the responsibility of the customer.
- Returns are currently processed within 5-7 business days after being received back to Boombah.
- If you need to make an exchange of a like item, simply place a new order with one of our Customer Care Specialists at the time you call for a Return Authorization number. We will ship your new item(s) as quickly as possible via the shipping method you select. You will be charged the purchase price for the new item(s) being requested and current UPS shipping rates based upon the shipping method you choose. Once we receive and process your return, we will credit your original form of payment for the purchase price of the item(s) returned back.
- Because custom and customized items are made just for you, they are not returnable.
- Any order purchased through the boombah.com website Cannot be returned to any retail store location.
- Items may carry a 90 day warranty for manufacturing defects except as noted below.
- Items will be repaired or will carry a one-time replacement at our discretion.
- Defective item(s) within the 90 day warranty will have the return shipping costs covered by Boombah if required to be sent back for review. Replacements are issued after the return has been processed. Boombah will require proof of defect.
- Items handled and/or damaged by a 3rd party are not warranted.