Boombah FAQ


order information

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American express, and Paypal. We will also accept Purchase orders from Schools. A money order or Cashier’s check may be mailed into us once an estimate has been created with a customer care specialist.

How do I use my open credit on my next order?

Your open credit must be redeemed through our Customer Care Center. A Customer Care Specialist will gladly help you apply your credit to your next order.

How do I place a Custom Order?

To place an order for customized items, you will need to start by building your garment/item on our customization builders. Please submit for an estimate and call into customer care with your estimate number to process the order, or choose to be contacted and a customer care specialist will reach out to you.

How long will it take for my Customized Order to be delivered?

Production times for customized orders can vary depending on the type of customization and the time of year. Current Lead times can be found on our customization builders.

Can I cancel or change my order?

An order submitted through our Website cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to our order fulfillment center. If you do find a mistake with your order, please call Customer Care as soon as possible. We will gladly assist you with returning and replacing the incorrect items.

How can I view my previous orders or check the status of an order?

You can view your previous order history under My Account, or a Customer Care Specialist will gladly help you with your order history or the status of a current order.

How do I request a Tax Exemption for my account?

At this time we cannot accommodate sales tax exempt orders placed online. Please have your tax exempt certificate available and call our Customer Care Specialists so we can set this up for you.

How do I change my account information or email address?

To update your account information please log in to your account online and update your information under settings or you may contact a Customer Care Specialist for assistance.